Outsourced customer service center has been developed in the USA for more than 10 years. Developing direct marketing via customer service center has become a new trend in US service market. As 『CRM』 has been a highly attentive issue in Taiwan in the past few years, outsourced customer service center has become one of the major issues in Taiwan market.
While professional division has been emphasized increasingly, many corporations discover that outsourcing customer services can not only save costly expenses of computerized telephone integration system(CTI), interactive voice response(IVR), FAX on demand (FOD) in the preliminary stage but also save the trouble of futuristic system upgrade and different employee management problems. The satisfaction investigation and periodical relevant reports can be used by corporation as the basis for product improvement to enable corporations to be more attentive to product development. Outsourcing customer relationship management (CRM) to professional management subcontractors can really enhance corporate business operation efficiency and also save costs. 。
Outsourced customer service center provided by INFOTRENDS consists of 2 major categories: Inbound and Outbound. The main services include『customer service consultancy』、『phone market』與『phone secretary』. Providing different supports according to corporate demands can allow corporations to hae more diversifying choices. The consultancy team of INFOTRENDS provide total customer relationship management (CRM) solution according to corporate business operation cycles.