Outsourced services provided by INFOTREND customer service center consist of 2 categories, Inbound and Outbound of which major services include customer service line, promotion support hotline, market investigation, phone marketing and order processing. Internet customer service center can also be provided according to customers’ demands to offer corporations diversifying choices. A comprehensive customer relationship management and integration solution can also be provided to fit for customers’ operation cycles.
Outsourced outbound call services provided by INFOTRENDS include:
1. Being attentive to customers periodically
2. Investigation on customer satisfaction
3. Market investigation
4. Product marketing and promotion introduction

1. Focusing on niche groups precisely to enhance marketing efficacy
2. Professional executive team for improving marketing efficiency
3. Planning customized corporate phone marketing speech skill to increase transaction probability
4. Standardized service quality for establishing professional corporate image and gaining customers’ confidence

1. Developing potential niche customers to serve the purpose of making appointments with customers
2. Developing business effectively to contact decision makers directly
3. Development on phone line for increasing corporate business volume
4. Decreasing trouble on human resources management