Outsourcing corporate customer service center』

Outsourcing services of INFOTRENDS’s customer service center consist of 2 major portions, inbound and outbound calls. Main service items include customer service phone line, activity promotion hot-line, market investigation, phone marketing and order processing. This system can also provide internet customer service center according to corporate demands to offer more diversifying choices for corporate and an integrative customer relationship management solution fitting for customers’ business operation cycles.

Outsourcing customer service center of INFOTRENDS includes:
　　1. Production inquiry and order
　　2. Goods returns and exchange
　　3. Activity inquiry
　　4. Customers’ complaint processing
　　5. Promotion inquiry
　　6. Replying for mails in customers service mail box
　　7. Report for daily emails

   
1. Customized customer service process planning to enhance customers’ satisfaction effectively
2. Outsourcing customer service center can adjust human resources flexibly to match a company’s growth in each stage.
3. Each customer service representative shall own a bachelor degree and accepts professional sales skill and customers’ complaint handling training.
   
1. Outsourcing customer service can reduce costs up to 20%--outsourcing customer service can save much corporate fixed costs and expenses and manage financial income and expenditures effectively.
2. Outsourcing customer service provide professional service to make customers more confident on business.
 
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