TeleSecretary

『Phone secretary』

『Phone secretary』provides professional outsourced phone answering and transferring for small or newly-established corporations of less resources. Answering every inbound call as the assistant of corporate owners to create good corporate service image, our strictly-trained professional customer service representatives are the best partners for small corporations, personal working studio, or SOHO. The assistance from 『Phone secretary』enables you to not miss any inbound call and to avoid any business opportunity loss. Having insisted that 『Every inbound call is the most important for corporate owner』, INFOTRENDS devotes to provide customers the most precise and comprehensive services.

1. Multinational trading or internet business corporations—Enterprises won’t suffer any virtual or time-wasting operation modes. 『Phone secretary』 by INFOTRENDS provides corporate owners not only phone inquiry, answering and customer services but also business FAX or a physical service center.
2. Personal working studio or SOHO or part-time entrepreneur--『Phone secretary』 by INFOTRENDS can help either personal working studio or SOHO establish a perfect corporate image.
3. Small to medium or micro business ─
4. Businessmen staying outside of office or making business trip─

1. Providing a sole representative phone line making auto-switch and avoiding phone line engaged ─corporate owners can lead customers to their corporate website, email boxes via making setting in voice mail box and even can use reserved voice mail boxes during non-business hours or holidays (*How to access to messages in voice mail box).
2. Customized mail and FAX collection─ When corporate owners travel out for business, 『Phone secretary』will help handle and transfer every customer’s FAX and mails to any of your designated place to help you develop business without worrying anything.
3. Comprehensive system managing customers’ data help 『Phone secretary』conduct answering─『Phone secretary』will establish customers’ data provided by corporate owners in customer data system of INFOTRENDS. Upon every inbound call, this system will retrieve whole customer’s data and inbound call records to provide Phone secretary』the most precise info as the standards for phone answering.
4. Planning standardized operation process for corporate owners and designing user-friendly inbound call answering speech skill management and handling modes.

1. Help establishing perfect and professional corporate image─『Phone secretary』by INFOTRENDS provides either SOHO, small business or personal working studio professional services and hi-tech computerized phone integration system to help you create reliable corporate image and quicken business development more efficiently.
2. Cutting human resource costs─『Phone secretary』by INFOTRENDS helps you save staff training and office rental expenses which should have been used in corporate business development otherwise as to promote corporate sales.
3. Enhancing working efficiency─『Phone secretary』assists you follow customers efficiently and increase processing efficiency on inbound calls and problems handling.

『Phone secretary』by INFOTRENDS provides professional services as in the following：

1. Providing kind and professional service─Customer service representatives act as corporate owners’ assistant by speaking your company’s welcome slogan or designated greeting on answering phone.
2. Greeting in Chinese, English and Taiwanese
3. Ensuring understanding inbound caller’s demands and making preliminary process
4. Explaining to inbound callers or helping solving problems and transferring the inquired problems to corporate owners completely
5. Offering customers promises and making control on customers and offering counteracting measures flexibly according to practical situations
6. Judging inbound caller’s emergency level correctly and using different reporting methods to handle instantly
7. Recording whole conversation contents in every inbound call ─ In addition to recording every inbound call, 『Phone secretary』uses this system to record inbound call time, inbound calling corporation, inbound caller’s name, phone, inquiry, secretary’s handling and handling results after every phone call finishes to provide corporate owners the most comprehensive service report.