WebCall on-line instant chatting

Using web page plug-in VoIP technology, WebCall system provides corporate users an e-commerce customer service tool to fulfill message communication effectively, counseling services, phone transaction. This customer service system is safe, reliable, easy to use and maintain, convenient for system upgrade and also owns such advantages as advanced technology, complete functions, high efficiency and standardized and consistent system. Having adopted standardized modulation design, WebCall by INFOTRENDS can thus provide solution of excellent performance. Clicking on the icons in corporate website can contact corporate internal customer service representative. Continuous service can be provided by ACD(Automatic Call Distribution). Quickly achieving either sales consultancy, or technology support can impress customers with high quality service and enhance customers’ loyalty.

Usage without extra fees

A free on-line service, WebCall enables customers and corporations to make the most direct and convenient communication. Usage is as simple as any physical phone without the need of installing any software. It is able to contact customer service representatives from anywhere in the world by preparing a pair of earphones and a microphone, and clicking WebCAll icon on the internet webpage. WebCall webpage phone: Customers connect to corporate or personal websites via internet to click WebCall button to talk to staff designated by corporation via IP PBX facility.

Free and suitable for all types of phone communication

Using WebCall to calling to local phone or mobile phone: WebCall can make two-way communication via internet and also call to local phone, mobile phone. Connecting to preset local phone or mobile phone is enabled from IP PBX via PSTN or ITSP.

Necessary facility and environment for using WebCall：Windows 2000 SP4 或 Windows XP operation system CPU > 500 MHzMain memory >128 MB Microsoft Internet Explorer > Version 6 Sound card, earphones(speakers) and microphoneConnecting to internet (broadband: Cable, ADSL….etc.)