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Facing the challenge that the support for corporate internet users have become increasingly complicated, Info Help Desk submits easy-to-operate info technology support format. With automatic working process can transfer employees’ problems, suggestions and demands to relevant supporting units for getting solution as soon as possible and can keep on tracking is kept until case closure and also update database automatically. |
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 Efficient case management |
Reporting cases, mission assignment, solutions, tracking on progress can be conducted via this platform and relevant staff will receive info related to the said case automatically. |
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Problems and fault shooting |
Built-in fault elimination project can enhance problem processing duration and efficiency |
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Asset Management |
As the relevancy between problems and assets can be tracked efficiently, using historical records and their relevancies can solve the ratio of such problems. |
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Management on change |
Operation on a single platform can mail out management on change and job demands. |
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Scheduling management |
Setting a schedule for fault shooting in this system can make job assignment according to employees’ capacities and enhance employee management and working efficiency. |
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