Knowledge Management System in Customer Service Center

In an era of pursuing efficiency, corporate customer service center shall provide kind and consistent service and integrate internal info by knowledge management system to reach speed and precision of knowledge sharing. When handling customer inquiries, Customer service representatives shall have a standardized answering system to avoid that the replies to customers vary with different customers.

Categorized info is corporate electronic file cabinets.

InfoFAQ, a professional knowledge system developed by InfoFAQ, doesn’t only include basic info management and access and storage but also help classify corporate physical files and keep perpetual invisible Know-how and business operation. Tree-shaped structure allows category indices easy to understand.

More lively image and more funny for data search

This system integrated with word edition software and picture upload function enables knowledge editors to beautify knowledge contents. Lively image increasing fun for web browsing makes data search no more boring.

Attentive to every detail by multi searching functions, full-text search

InfoFAQ supports multi search modes—full-text search, key-word search, Boolean operation cross search(and or not). Staff can set various conditions for conducting search. Supporting multi-requirement search enhance data search precision and help staff avoid wasting time on browsing unnecessary data.

Shortening new staff’s education and training effectively

As InfoFAQ has already categorized each type of files, even new staff can get necessary info in the shortest period of time and corporations can save much time and costs for training new staff.

InfoFAQ is a corporate knowledge communication platform achieving knowledge sharing and transparency truly.

Employees can use InfoFAQ to integrate, innovate, manage, use knowledge more speedily. Internal staff can discuss problems via this platform to help employees understand more about corporate core competitiveness and cooperate with corporations to fulfill and to plan futuristic development targets.

Strict knowledge control process for refining corporate info

ollected info proven to be ineffective is the most terrible for using knowledge management system. InfoFAQ has a strict knowledge control and management mechanism to insure that all info can’t be disclosed without executives’ approval and review and that every info is effective. As executives can set importance level for each info, staff can sequence according to importance level during browsing and can make in-depth analysis and understanding on current corporate operation status via reading the most important problems.

Activating visualization report easily

InfoFAQ uses words, pictures and digits to characterize knowledge management. Corporations can check periodical knowledge inventory balance, retire or search knowledge and helps executives analyzing operation decision. Multiple growth of knowledge efficiency enable corporations to achieve knowledge establishment efficiency and avoid cost waste.