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As Customer service center wastes lots of time on inquiring customers’ info during inbound calls and such repetitive process causes inconvenience and impatience to customers, INFOTRENDS’ Info Agent Console helps customer service representatives solve all trouble on duty. This system can identify customers on inbound calls and check customers’ info by inbound phone number (either by mobile phone or local call). When any customer service representative answers the phone, a customer’s relevant data and selected service items will appear in this representative’s computer screen. |
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 Complete service process |
Customer service representatives’ service duration can be shortened by that this system helps offer customers’ info instantly. Being able to integrate with corporate internal various database, this system can not only display any inbound call customer’s basic info but also display various info on inbound calls, such as customers’ transaction, inquiry, maintenance records…etc. Customer service representatives can analyze and understand customers’ demand on phone line instantly to highly impress customers with your corporate image. Remark column will display the notes on the last call to make this service more meeting customers’ demands. |
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| Comprehensive on-line customer service support |
Unable to answer customers’ questions worries the customer service representatives the most. Info Agent Console can integrate with any system and also IE web browser to enable customer service representatives to search info from internet or corporate internal knowledge system during servicing to make more precise reply and to make customers more confident on corporation. |
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Speech skill hint |
Helping new customer service representative avoid anxiety and nerve affecting service quality. Speech skill hint zone in this system helps each customer service representative perfect every call service and impress customers. |
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Special hint zone analyzes customers’ potential demands |
Special hint zone designed in this system offers different hints according to customers’ grades. Without remembering each promotion project, Customer service representatives can still introduce newly-launched projects to customers. |
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Data tracing on transferring |
Service notes can help customer service representative avoid being unable to customers’ status due to mutual case transfer and wasting of time. Customers will be highly impressed with professional service from consistent corporate operation procedures. |
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Integrating multi media interfaces |
Info Agent Console can integrate mobile phone message, E-mail, Fax and internet messenger to make this system more flexible and powerful and to enable customer service representatives to make on-line data transmission with customers instantly. Info Agent Console supports system expansion and integration to enable customer service representatives getting the maximum convenience where activating Info Agent Console without other application software can start operation to insure all info to be processed by Info Agent Console and to make system optimization. |
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| Illustration Customer service representatives on duty |
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