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Complete automatic phone answering process can assist your customers in searching needed customer service representative or info quickly. Process design includes analyzing customers’ selections, judging customers’ demands correctly, and transferring customers’ phone to the most proper customer service representative. Automatic computerized answering mechanism can reduce repetitive service and shorten customers’ waiting duration. |
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 Interaction with customers lively by artificial simulation |
InfoIVR adopts the most advanced smart interaction technology for answering customers’ inbound call and analyzing precisely customers’ deamdns as to save human costs for customer services and to enhance customer service center’s service quality and to shorten duration of each inbound’s call . |
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Using system to check info |
Corporate customers can use InfoIVR to get personal info or make transaction, such as checking monthly transaction volume, types and details of purchased future commodities and stocks,…etc. This system can guarantee full confidentiality. Without using computer and internet, customers can still use this system to make checking or other operation without worrying personal data divulgence. Automation can bring customers substantial convenience and also reduces wage costs for customer service representatives. |
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Getting documents by self-service without tolerating with customer service representatives’ sales promotion |
Using InfoIVR can save customer service representatives’ labor and customers’ valuable time. This system’s automatic answering enable customers to use InfoIVR to get on-line documents or forms via internet without transferring the phone to customer service representative. On-line self-service can avoid customers’ harassment caused by customer service representative’s sales promotion. |
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