Corporate description

Combining the most precise strategy analysis and excellent technology team, INFOTRENDS launches customer relationship management (CRM) solution focusing on speed and wisdom to establish effectively the customer service center operation platform demanded by corporations. With excellent technology team and high quality service attitudes, INFOTRENDS has started to offer customers series of professional establishment services for CRM, CTI and CallCenter system planning. INFOTRENDS provides customers the most appropriate product planning and suggestion in either establishing switchboard, developing customized products, customer consultancy and outsourced customer service human resources.

Having been devoted to 『Professional and Perfect』, INFOTRENDS keeps on reearching the most advanced technology to lead customer service industry develop in Taiwan. INFOTRENDS is the only provider for total solutions in this industry. As INFOTRENDS has professional solutions for either customer service executives’ operation or customer service knowledge management, customer service center marketing, customer service performance ratings…etc., corporations can save dealing with different suppliers and avoid system integration difficulty causing establishment failure.
INFOTRENDS devotes to the operation goal of 『assisting corporations in reducing costs and increasing revenue as the absolute goal』. Using info system to help integrate planning and management enables corporations to combine and analyze different customer info and to control customers’ backgrounds, sales report and service records at any time and also to provide customers greetings and the second sales opportunity. By making efficient tracking and management on each sales opportunity, corporations can enhance customer service center’s overall efficiency and service quality significantly to satisfy customers’ demands and to raise market share rapidly.

  top
 
   
INFOTRENDS’ philosophy─『Professional and Perfect』
INFOTRENDS always applies two working principles 『Professional and Perfect』on either product development, project operation and after sales services. 『Professional』─demanding ourselves to always behave professionally, either in speech, dressing, and attitude. Keeping calm always upon facing customers’ difficult problems becomes the correct direction guide for leading customers. Continuous self-improvement and pursuing new knowledge are necessary for achieving 『Professional』. 『Perfect』─offering customers the best works after continuous hard working. Paying attention to every detail offers customers the best quality guarantee.
  top
 
   
System development experience

Although constituted by a young team, INFOTRENDS is a rising bright start in this industry and has established successfully: Fire Bureau, Taipei city government, Capital Securities, Mega Holdings, HUA NAN Financial Holdings, Union Insurance Company, TOKIO MARINE NEWA INSURANCE Co., Ltd. , MSS, …..etc.  70% corporations have already used customer service system of INFOTRENDS. 

Pertaining to product design, INFOTRENDS concentrates on the subjects of customer relationship management (CRM) and integrates global advanced technology and philosophies extensively and constructs application and technology in different platforms and on internet, such as Windows and Unix and adopts two new big cross-platform development, .net and Java for our structure to create a complete and independent message platform helping corporations establish their own systems related to customer relationship management(CRM).

Based on our own R & D projects, INFOTRENDS has always maintained cooperation with excellent domestic and foreign providers to keep our technology advanced, comprehensive and innovation and make our products vital.  Integral Insight-CRM (customer relationship management) solutions can not only help corporations establish e-operation quickly at lowest costs and improve corporate business process and also enhance overall corporate flexibility and promote fast corporate growth.  Increasingly customer base expansion enables INFOTRENDS to keep on not only technology but also system improvement.  The experience from assisting every customer’s project makes INFOTRENDS system more complete.  All the systems developed by INFOTRENDS target on Web-based for pursuing higher user-friendly demands.  INFOTRENDS wishes every customer can can operate the system smoothly and conveniently to let this system play the role of 『assistant』, instead of causing burden to customers.  By doing that makes corporate integration system meaningful and can gain operation efficiency via this system.
  top
 
   

Advantages of INFOTRENDS
  top
 
   
LOGO design origin

INFOTRENDS design and development center focuses on total solution for telephone integration system (CTI). It is thus the origin of our LOGO design, including three noble gold alphabets 『C』, symbolizing 『Comfort』『Contact』and Customer』.

 

『Comfort』─As INFOTRENDS targets on user-friendly, design and developing of every product shall make 『technology』the tool helping corporate employees.
 
『Contact』─The interaction among people shall be well maintained to ensure smooth communication.  Service Helper by INFOTRENDS will offer and remind you of the key points for smooth communication to help you hosting customers perfectly at every time.
 

『Customer』─All design and purposes target on 『Customer』. INFOTRENDS provides our customers excellent product and enthusiastic services to help corporations establish professional service image and gain corporate customers’ confidence.

top